服务条款

Last Updated: October 22, 2025

1. Agreement to Terms

By accessing, browsing, or purchasing from Tappoo Online Store (the “Website”), located at https://store.tappoo.com.fj, you (“Customer”, “You”, “Your”) agree to be legally bound by these Terms of Service (the “Terms”), as well as our Privacy Policy and Returns & Refunds Policy.

If you do not agree with any part of these Terms, you must immediately stop using this Website and its Services.

These Terms constitute a legally binding agreement between you and Tappoo Pte Ltd (“Tappoo”, “the Company”, “We”, “Us”, “Our”) governing your access to and use of the Website and all related transactions.

2. Definitions

• Company / We / Us / Our: Refers to Tappoo Pte Ltd, Tappoo Building, Main Street, Sigatoka, Fiji.
  
  
• Website: Refers to https://store.tappoo.com.fj.
  
  
• Service: Refers to the online retail service offered through the Website.
  
  
• You / Customer: Refers to the individual or entity accessing, using, or making a purchase through the Website.
  
  
• Affiliate: Refers to any entity that controls, is controlled by, or is under common control with Tappoo Pte Ltd.

3. Eligibility

You must be at least 18 years old to use or make purchases through this Website. By using the Website, you confirm that you are of legal age and have full authority to enter into binding agreements.

4. Acceptance of Orders

All orders placed through this Website are subject to acceptance and availability.
We reserve the right, in our sole discretion, to:

• Refuse or cancel any order for any reason, including suspected fraud, unauthorized activity, or stock unavailability.
  
  
• Limit the quantity of items purchased per person, per household, or per order.
  
  
• Require verification of payment information or identity before processing any order.
  
  

If your order is canceled after payment, we will issue a full refund.

5. Pricing, Availability, and Errors

Despite our best efforts, pricing or information on this Website may occasionally be inaccurate, incomplete, or outdated.

• Prices and availability are subject to change without notice.
  
  
• In the event of a pricing error, we reserve the right to cancel any affected order and refund the full amount paid.
  
  
• Prices listed on the Website apply only to online purchases and may differ from prices in Tappoo retail stores.

6. Product Descriptions and Images

We strive to provide accurate product information. However, colors, dimensions, and details may vary slightly from those shown in images due to screen settings, lighting, or manufacturing changes. Tappoo Online Store is not liable for minor variations in product appearance or description.

7. Payment

All payments are processed through secure third-party payment gateways.
You agree to provide accurate billing and payment information and authorize us to charge your chosen payment method for your order. We are not liable for any delays, failures, or errors caused by third-party payment processors.

8. Delivery and Risk of Loss

We aim to dispatch all orders within our Standard Delivery Times.
Risk of loss or damage passes to you once the order is delivered to the address provided at checkout. We are not responsible for lost, stolen, or misplaced packages after confirmed delivery.

If you have not received your item within the standard delivery timeframe, please contact us at onlinesupport@tappoo.com.fj.

9. Partial Fulfillment & Unavailable Items

If one or more items in your order become unavailable after payment:

• We may partially fulfill the order and issue a refund for the unavailable items.
  
  
• If a suitable alternative is available, we may contact you for substitution approval.
  
  
• Any difference in shipping costs resulting from partial fulfillment will be refunded if applicable.

10. Cancellations, Returns & Refunds

Our full Returns and Refunds Policy is available at https://store.tappoo.com.fj/policies/refund-policy.

In summary:

• You may request a cancellation or refund by emailing onlinesupport@tappoo.com.fj within 7 business days of purchase.
  
  
• Items must be unused, unopened, and in their original packaging.
  
  
• Shipping costs are non-refundable.
  
  
• Refunds are processed only after the returned item is inspected and approved by our team.
  
  

Tappoo Online Store reserves the right to cancel any order and issue a full refund for reasons including product unavailability, payment verification failure, or safety/security concerns.

11. Pre-Orders

Items marked as Pre-Order are not in stock at the time of purchase. Tappoo Pte Ltd will make all reasonable efforts to fulfill pre-orders within three (3) weeks, but availability cannot be guaranteed. If pre-ordered items cannot be supplied, you will be notified and refunded or offered a suitable substitute.

12. Promotions and Advertising

All promotions, discounts, and advertisements on our Website, social media, or newsletters are subject to stock availability.

If items sell out during promotional periods, new orders may be placed in a pre-order queue and will follow the terms of our Pre-Order Policy on this page.

13. Purchase of Mobile Phones

Unless stated otherwise, all mobile phones sold through our Website or physical stores are locked to Vodafone as the carrier.

14. User Responsibilities

You agree to:

• Provide accurate and current contact, shipping, and payment details.
  
  
• Use the Website only for lawful purposes.
  
  
• Maintain confidentiality of your account and password.
  
  
• Immediately notify us of any unauthorized account access or breach of security.

15. Fraud and Misuse

Any attempt to defraud, manipulate orders, use false information, or misuse promotional offers will result in immediate order cancellation and potential legal action.

16. Intellectual Property

All content on this Website, including images, text, graphics, trademarks, and logos is the property of Tappoo Pte Ltd or its licensors. No content may be copied, reproduced, or used for commercial purposes without our written consent.

17. “As Is” and “As Available” Disclaimer

This Website and all products and services are provided “as is” and “as available” without warranties of any kind, either express or implied. We do not warrant that:

• The Website will operate without interruption or error,
  
  
• Content is accurate or complete, or
  
  
• The Website or its servers are free from viruses or harmful components.

18. Limitation of Liability

To the maximum extent permitted by law:

• Tappoo Pte Limited and its affiliates shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or goodwill).
  
  
• Our total liability for any claim shall not exceed the amount you paid for the product(s).
  
  

This limitation applies regardless of the form of action (contract, tort, negligence, etc.).

19. Third-Party Services and Links

The Website may contain links to third-party websites or services.
Tappoo Pte Limited is not responsible for the content, privacy practices, or performance of such third-party platforms. We encourage you to review the terms and privacy policies of any external sites you visit.

20. Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, government restrictions, pandemics, or internet outages.

21. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of Fiji. All disputes shall be subject to the exclusive jurisdiction of the courts of Fiji.

22. Severability

If any provision of these Terms is held invalid or unenforceable, that provision shall be interpreted in a manner consistent with applicable law, while the remaining provisions shall remain in full effect.

23. Changes to These Terms

Tappoo Pte Ltd reserves the right to modify or update these Terms at any time without prior notice. Any changes will be effective immediately upon posting to this page.
Your continued use of the Website after updates constitutes acceptance of the revised Terms.

24. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:
Email: onlinesupport@tappoo.com.fj